Crafting Desk

FAQs

 

How do I get my Creative Kids Voucher?

To claim your FREE $100 Voucher, you can apply through Service NSW for each child between the ages of 4.5 and 18 years of age. The voucher should only be used for the child named on the voucher and you are entitled to one voucher per calendar year. For more information on the program, click the following link:

https://www.service.nsw.gov.au/transaction/apply-creative-kids-voucher

When will I receive my Confirmation Email to acknowledge purchase?

You'll receive your confirmation email as soon as voucher number is approved by Service NSW. Most customers receive their confirmation email in 24 to 48 hrs.

Delivery to Metropolitan Sydney usually takes 10 to 20 business days due to the current Covid-19 Crisis. Regional and Rural NSW may take longer.

How does your Creative Writing/Arts and Crafts Kits Course operate?

The purpose of both the creative writing and arts and crafts kits is to provide your child/ren with an exclusive and live 90-minute lesson with one of our highly qualified educators. Your confirmation email will outline the booking process of the zoom lessons which occur every Saturday!

How do my kids join the live zoom class?

Your child/ren can join the classes online via the link we will email to you with your package after purchase. Classes are held online via Zoom, and the equipment required includes your kit, a device, and an internet connection.

How do I download Zoom to join the live lesson?

You can either download the "Zoom application" in the app (Apple/Play store) on your device, or you can download it on a computer using this address. https://zoom.us/support/download Alternatively, you can use the link provided to you by Brilliant Minds, to join the lesson from a computer browser without downloading the program.

Do I require a password and link to get into the live zoom lesson?

Brilliant Minds will send a link to register your zoom lesson upon successful confirmation of your creative kids voucher.  We will also email both the password and link to your email address associated with your purchase.

I want to choose a number of kits for each of my children, do I have to complete each kit seperately?

Yes, as a creative voucher code is exclusively for one child, you are required to complete each kit for each child seperately.