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Politique de remboursement

Returns & Refunds Policy

This policy applies to items purchased from Brilliant Minds Australia Pty Ltd (ABN 61 634 299 791) at www.brilliantminds.com.au. Nothing in this policy limits your rights under the Australian Consumer Law.

At a glance: 14-day change-of-mind returns on unused items · Faulty items always covered under the Australian Consumer Law · Refunds to your original payment method

1. Faulty, damaged or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, damaged, not as described or not what you ordered, you are entitled to a repair, replacement or refund. For a major failure, you can choose a replacement or refund.

  • Please email info@brilliantminds.com.au as soon as possible with your order number and photos of the issue.
  • We will cover the cost of returning faulty or incorrect items, and any refund will include the original delivery fee.
  • For some branded products, we may need to send the item to the manufacturer for assessment. We will keep you updated throughout and aim to resolve your claim as quickly as possible.
  • These rights apply to all items, including sale and personalised items.

2. Change-of-mind returns

If you change your mind, we are happy to offer a refund or exchange as long as:

  • you contact us or return the item within 14 days of receiving your order;
  • the item is unused, unwashed, in re-sellable condition, with original tags, labels and packaging; and
  • the item was not purchased on sale and is not a personalised or custom-made item (for example, items printed or engraved with a name).

For change-of-mind returns, the customer pays the cost of return shipping, and the original delivery fee is not refunded.

If your order included a free gift or bonus item, please return it with the item you are returning.

3. How to return an item

  1. Email info@brilliantminds.com.au with your order number, the item(s) you are returning and the reason.
  2. Pack the items securely. You are welcome to reuse the original satchel or box.
  3. Include a note with your full name and order number inside the parcel.
  4. Post it to: Brilliant Minds Australia, Unit 14/32-38 Belmore Road North, Punchbowl NSW 2196, or drop it off at our warehouse. Please use a tracked service and keep proof of postage.

4. Refunds

Once we receive your return, we will inspect it and let you know the outcome. Approved refunds are processed to your original payment method within 3–5 business days. Depending on your bank or payment provider, it may take a few more days to appear in your account. If you have not received your refund after this time, please contact us.

If a change-of-mind return does not meet the conditions above, we will contact you and may return the item to you.

5. Exchanges

Exchanges depend on stock availability. Please email us before sending an item back so we can check stock and arrange the exchange.

6. School and business orders

For returns on bulk, account or invoiced orders, please contact us before returning items so we can arrange the return and issue a credit note or refund.

7. Contact us

Brilliant Minds Australia Pty Ltd
ABN 61 634 299 791
Unit 14/32-38 Belmore Road North, Punchbowl NSW 2196
Phone: 1300 705 040
Email: info@brilliantminds.com.au

Last updated: 20 October 2026