Refund policy
Our Returns Policy
All item(s) purchased online at www.brilliantminds.com.au (ABN - 61 634 299 791) can only be refunded subject to the following conditions:
1. Items must be returned within 14 days of purchase, please provide a note explaining your return with your order information including the order number & your full name. Return cost including parcel/shipping will be incurred by the customer.
2. The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached and packaging. It must be in re-sellable condition.
3. Please include a paper note of your full name and order number inside the parcel/box
4. Don't forget that the original parcel bag/box you received your item in is re-usable with the parcel bag consisting of a second seal & you can re-tape the parcel box to send back to us for a refund.
5. All Sale Items are non-refundable.
If the item(s) meet the above criteria you may receive a refund by sending the items via post or by visiting our physical store. In any case, the criteria(s) are not met, your return will be rejected. Refunds will take 3-5 business days from the date your parcel is returned to our warehouse. From then it be assessed by our returns team and processed. Please keep all tracking/evidence of return.
If an offer was applied to your order eg. Free Gift with your purchase you must return the free item along with the item you are returning in order for a refund.
Once your return has been received and accepted/assessed by the returns team, your refund will be completed via the original payment method, excluding the original delivery fee. Depending on the method of payment, refunds are usually processed and successfully returned back into your account within 3-5 business days. In any case it passes that time, please contact us via info@brilliantminds.com.au
EXCHANGES
Due to stock availability, we may offer exchanges via post but will need to investigate the availability of an item. It is recommended that you speak to the customer service team about an exchange.
FAULTY ITEMS FOR ONLINE ORDERS
If an item is faulty or wrongly described then we will meet our legal obligations which may include a full refund, providing a replacement product or repairing the product. Items not manufactured by Brilliant Minds must first be sent to the manufacturer for inspection and must wait for the supplier to provide an assessment. Depending on the supplier, there is no current time frame on the assessment period however we will always do our best to keep you updated.
Please contact our customer care team via email at info@brilliantminds.com.au in relation to faulty items to begin processing.
PROBLEMS WITH YOUR ORDER?
We want you to have the best online shopping experience, so if you have any queries, feedback or concerns with your order, please contact info@brilliantminds.com.au
Brilliant Minds Australia
ABN 61634 299 791
info@brilliantminds.com.au
Last update: March 31st, 2024